Effective date: 24/02/26
Elevate Pilates is committed to protecting your privacy. This policy explains how we collect, use, and store your personal information when you visit our website, book classes, join our mailing list, or otherwise use our services.
1. Who we are
Data controller: Elevate Pilates
Email: elly@elevatepilates.org.uk
Website: https://www.elevatepilates.org.uk
2. What information we collect
We may collect the following personal information:
Contact details: name, email address, phone number
Booking and class information: class dates, attendance history
Health information: relevant injuries, medical conditions, or physical limitations you share with us so we can safely advise on classes
Payment information: billing details processed securely by our payment provider
Website usage data: anonymised information about how you use our site via Squarespace Analytics
Marketing preferences: whether you have signed up to receive emails via Squarespace Marketing
3. How we use your information
We use your personal information to:
Manage class bookings, waitlists, and attendance
Communicate with you about your classes, cancellations, or changes
Process payments for classes and private sessions
Send marketing emails if you have signed up for them
Improve our website and services using Squarespace Analytics
Keep you safe by recording any health information you choose to share
4. Legal basis for processing
Under UK GDPR, we process your data on the following legal bases:
Contract: to fulfil your class bookings and purchases
Consent: to send you marketing emails (you can unsubscribe at any time)
Legitimate interests: to improve our website and respond to enquiries
Legal obligation: to comply with tax, accounting, or health & safety requirements
5. How we share your information
We do not sell your personal information. We share data only with trusted third-party services necessary to run our business:
Squarespace – website hosting, booking management, marketing emails, and analytics
Stripe – payment processing (if you make purchases through our site)
These providers handle data under their own privacy policies and security standards.
6. Marketing emails
If you subscribe to our mailing list, we will send you updates about classes, events, offers, and studio news. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us at elly@elevatepilates.org.uk.
7. Your rights
Under UK GDPR, you have the right to:
Access the personal information we hold about you
Correct inaccurate information
Delete your personal information
Restrict or object to how we use your data
Withdraw consent for marketing emails
Request a copy of your data in a portable format
To exercise any of these rights, please contact us at elly@elevatepilates.org.uk.
8. How long we keep your data
We keep your personal information only for as long as necessary:
Booking and payment records: kept for 6 years for tax and accounting purposes
Health information: kept while you remain an active client, then deleted unless required for legal reasons
Marketing preferences: kept until you unsubscribe or we stop sending marketing emails
9. Cookies and analytics
Our website uses Squarespace Analytics and cookies to understand how visitors use the site. You can manage or disable cookies through your browser settings.
10. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact us
If you have any questions about this privacy policy or how we handle your data, please contact us:
Email: elly@elevatepilates.org.uk